What are Work Requests, Work Orders, and how are they different?
The key difference between Work Requests and Work Orders is that less details are required when creating a Work Request. You only need to input the location and caller’s name in order to submit a work request. In comparison, a work order will require the specific details of the work to be completed, such as the Work Type, Type of Service, Problem Code, and the Asset number if any are involved.
Keying in these details to create a Work Order takes time, and in the case of high call volumes, the HelpDesk might not have enough time to fill in all the information while answering every call.
As such, during peak periods, a Work Request can first be created. The HelpDesk personnel may then return to fill in the necessary information and process it into a Work Order when the peak period is over. This allows the HelpDesk to systematically deal with incoming calls while keeping track of the work requests made by all the callers/tenants. This ensures that no faults are left unaddressed, and the facility can remain in its optimal condition.
- For a step-by-step guide to creating a new Work Request, see How to create a new Work Request.
- For a step-by-step guide to creating a new Work Order, see How to create a new Work Order.
- For a step-by-step guide to creating a new Work Order via Help Desk with Wizard Mode, see How to create a new Work Order via Help Desk with wizard mode.
- For a step-by-step guide to creating a new work order on BUILDFOLIO II mobile app, see How to create a new Work Order in BUILDFOLIO II mobile app.
- For more step-by-step guides to using Work Order Management module, see Work Order Management Module.