Using Buildfolio Mobile

The scheduled corrective work will require access to the tenant’s unit but the tenant is not responding to the visit.

I would like to reach out to the tenant by phone number if possible in order to either check whether access can be given or to re-schedule the corrective work.

You can follow the steps below to view the tenant information if it exists:

1. Click on the three-line icon at the top left corner of the app.
2. Click on the Tenant Info
3. Click on the By Tenant tab
4. Select the Tenant
5. It will display the tenant information if there are records input by your administrator.
6. You can click on the phone or message icon to interact with the respective number.

Yes, you will be able to perform the Work Order that is scheduled for a date that is greater than today on the mobile app. You will be able to find the Work Order under the Future filter.

1. Click on the Future filter
2. Then, proceed to perform the Work Order by clicking on it.

A Work Order that is meant for the scheduled job will have a scheduled date for the job to perform. Understand that certain circumstances (e.g. urgent cases that require immediate attention) will then make it impossible to perform the particular Work Order on the scheduled date.

You will be able to perform the Work Order despite missing the scheduled date on your mobile. You will be able to find the Work Order under the following:

1. Yesterday Filter – Work Order that is scheduled to perform on yesterday’s date

2. Past Filter – Work Order that is scheduled to perform 2 days or more before today’s date

You will just have to perform the Work Order as per normal.

If you are not able to add photos during Work Order creation, it is most likely that you did not grant permission to the app to access the photo albums or the camera.

1. Go to your phone Settings.

2. For Android devices, click on Applications > Buildfolio II. Remember to grant access to both access to photo albums and the camera.

3. For iOS devices, click on Buildfolio II. Remember to grant access to the camera.

If you did not receive the SMS/In-App/Email notification for the Work Order assigned to you, please do the following checks:
1. Correct your email and mobile number under your user account. You can check via My Account > Settings.

2. Check whether is the notification turned on for that particular Work Order. You can do so at Edit/Open Work on the details page.

3. For email notification, please check your Junk / Spam mailbox.

If you are not able to view the technician drop-down list while processing Work Order via mobile app, it is due to the problem code selected for the work order.

To resolve this issue, please use the following steps:

1. Log in on the web browser.
2. Go to Work Order Management > Edit/Open Work
3. Find the Work Order number
4. At the Fault tab, re-select the problem code.