Why I am not able to reassign technician on the mobile app?

If you are not able to view the technician drop-down list while processing Work Order via mobile app, it is due to the problem code selected for the work order.

To resolve this issue, please use the following steps:

1. Log in on the web browser.
2. Go to Work Order Management > Edit/Open Work
3. Find the Work Order number
4. At the Fault tab, re-select the problem code.